Investors
Career
About
Contact Us
Refund Policy
Last Updated: 20 January 2022

When you cancel an order, your refund amount and refund method may vary. You can check the details in this section.

Important: All information on this page, only relates to the orders / bookings done on the hopcharge application/webpage and duly served by hopcharge / authorised franchise directly.

Handling Cancellation

  • The Users or the Owner agree and acknowledge that they shall not be entitled to cancel or reschedule the booking for a Charging Session. Any cancellation or rescheduling by the Users or the Owner shall be subject to payment of Cancellation Fee as mentioned in this section.
  • Users are not allowed to withdraw from the Hopcharge Subscription model, without giving at least 7 (seven) days’ notice to Hopcharge. On withdrawing from the Hopcharge Subscription, the Cancellation Fee shall be charged at 100% (one hundred percent) of the Subscription Fee.
  • The User and the Owner agree that the time period and Cancellation Fee stipulated in Refund Policy section, is subject to change and shall be notified by Hopcharge through the Application, during the booking of the Ad-hoc Services.
  • If cancellation is done by Hopcharge in an event where the equipment is under maintenance or out of service, no Cancellation Fee shall be charged, and the Total Fee Payable shall be refunded.
  • Services by Hopcharge are provided on a prepaid basis. On cancellation, the refund of the amount, post any deduction of Cancellation Fee, shall be made within the timelines as mentioned in this section.

Free Cancellation

No Cancellation Fee shall be payable for any cancellation / rescheduling made, at least 2 (two) hours before the start of the Charging Session.

Partial Refund on Cancellation

Any service booking / order made by customers, for a given day at a given time is partially refundable between the time period of 2 (two) hours prior to the Charging Session.

ScenarioCharges
Cancellation between the time period of 2 (two) hours prior to the Charging Session and the start of the Charging SessionService Fee payable for the Charging Session
Cancellation after the start of the Charging Session100% (one hundred percent) of the Total Fee payable
Processing of Refund

Once the refund is initiated in the application/webpage, it may take additional time for your funds to reflect in your account as per the conditions of your financial institution service provider. See the following table for more details

MethodRefund Time (Once Initiated)
Credit Card4-7 Working Days
Debit Cardup to 10 Days
Net Bankingup to 10 Days
UPI2-4 Working Days
Wallets - Paytm / Mobikwik / Freechargeup to 12 Hour
Hopcharge is world’s first On Demand, Door Step, and Zero Grid charging solution for electric vehicles.
Follow Us
Get our app
Company
Investors
Career
About
Contact Us
Privacy
T&C
Refund Policy
Contact Us
Feel free to get in touch with us on phone or send us a message
+91 80 69 55 45 00
hello@hopcharge.com
Hopcharge is world’s first On Demand, Door Step, and Zero Grid charging solution for electric vehicles.
Company
Investors
Career
About
Contact Us
Privacy
T&C
Refund Policy

Contact Us
Feel free to get in touch with us on phone or send us a message
+91 80 69 55 45 00
hello@hopcharge.com
Get our app
Follow Us